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Automatic Pool Cleaners - FAQs

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Frequently Asked Questions about
Automatic Pool Cleaners




What should I do to keep my pool clean?

To ensure a clean, clear swimming pool, your efforts should be concentrated in two major areas: maintaining or adjusting the chemical balance of the pool water, and removing the unwanted dirt and foreign particles from the swimming pool. In order to remove unwanted substances from the swimming pool, we rely on a water circulation and a filtration system. Regular brushing and vacuuming of your swimming pool ensures a minimum of foreign material in the pool water. Of course we also need to clean the filter itself and replace the fitration medium when necessary

Why does my Polaris 380 get stuck in corners or on other obstacles longer than 3 minutes?

Your Polaris cleaner needs to operate at a minimum number of wheel revolutions per minute. The optimal range is between 28-32 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). If your wheel RPM is in the correct range, you will need to make sure your back-up valve is cycling. Hold the back up valve out of the water and watch the back up jet to make sure it turns on and turns off. This jet should be off longer than it is on. Turn your Polaris 380 off, remove it from the water and spin one wheel and verify that all wheels spin together. Finally, check your thrust jet located on the back of your cleaner; it should be in the eleven o’clock position. If all the above items check out okay, then it may be necessary to install a ladder guard kit (part #G-21) to keep your Polaris from getting stuck on the ladder.

Why does the Polaris run on its side?

If your bag is full of debris it may affect how your cleaner operates. Make sure you empty the filter bag regularly. Check for water in the head float by removing it from the cleaner and shaking it. If there is water in the float, replace it (part #A-20). Finally, make sure your float hose is floating and not sagging.

Why doesn’t my Polaris clean the entire pool?

Your Polaris cleaner requires a minimum number of wheel revolutions per minute. The optimal range is between 28-32 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). If your wheel RPM is in the correct range, you will need to make sure your back-up valve is cycling. Hold the back up valve out of the water and watch the back up jet to make sure it turns on and turns off. This jet should be off longer than it is on. Turn off your Polaris 380, remove it from the water and spin each wheel to verify that all wheels spin together. It is also important to make sure the feed hose reaches within 6” of the farthest point of the pool. Finally, check your thrust jet located on the back of your cleaner; it should be in the eleven o’clock position.

Will Automatic Pool Cleaners get rid of algae in my pool?

No. Automatic Pool Cleaners do not kill the algae; pool chemicals do. Pool Cleaners will clean the dead algae along with other loose debris.


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