FAQ's Home > Polaris Pool Cleaners > Why does my Polaris 380 get stuck in corners or on other obstacles longer than 3 minutes?
Why does my Polaris 380 get stuck in corners or on other obstacles longer than 3 minutes?
Your Polaris cleaner needs to operate at a minimum number of wheel revolutions per minute. The optimal range is between 28-32 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). If your wheel RPM is in the correct range, you will need to make sure your back-up valve is cycling. Hold the back up valve out of the water and watch the back up jet to make sure it turns on and turns off. This jet should be off longer than it is on. Turn your Polaris 380 off, remove it from the water and spin one wheel and verify that all wheels spin together. Finally, check your thrust jet located on the back of your cleaner; it should be in the eleven o’clock position. If all the above items check out okay, then it may be necessary to install a ladder guard kit (part #G-21) to keep your Polaris from getting stuck on the ladder.
Question Related To: Polaris 380, Polaris Pool Cleaner, Pool Cleaners