We give each and every customer a chance to rate our service and to give their 2 cents worth about their experience with BackyardCity.com.   About 2 weeks after the purchase, Yahoo sends each customer a survey form to fill out if they wish.   In our experience, 100% of our customers that were unhappy with some aspect of our service did respond to the survey, where only about 10% of the customers that had a good experience even bothered to respond.

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Comments:
10885
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
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Body: fast shipping, I received my order in 2 days


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Comments:
10873
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10815
Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10814
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: excellent price and delivery time. will buy from company again.


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Comments:
10798
Good
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: OK
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Comments:
10705
Good
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Good
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Comments:
10703
Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10698
Excellent
Price Rating: Bad
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10661
Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
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10634
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: Overall, above service, however, additional information was requested from merchant as I was not aware that the product I bought was to be delivered separately. I hope not to get two separate shipping costs. BYC Comment:  He was never charged twice for shipping!


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Comments:
10586
Excellent
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The website was easy to navigate. My items arrived very quickly by Fed Ex. Overall, I was very satisfied with my experience at BackyardCity. I will be sure to visit again. Thanks!!


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Comments:
10574
Excellent
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
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Comments:
10527
Excellent
Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
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Comments:
10501
Good
Price Rating: Good
Shipping Options Rating: Bad
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
Title:
Body: good variety of products, products are good quality, delivery options could be better.


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Comments:
10497
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
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Body: quick, convenient,easy.


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Comments:
10474
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10469
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent experience. Product detail on the site provided all the information I required (dimensions, weight) before ordering. Pricing was very competitive compared to SEVERAL merchants. Most importantly, I placed my order late one night and the product shipped next day.


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Comments:
10404
Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: reasonable price and quick delivery


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Comments:
10273
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: very fast on service and communication. excellent price.


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Comments:
10265
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good prices, Great quality and quick shipping. What more could you ask for?


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Comments:
10259
Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
10252
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: My shopping experience was very easy. Backyard had the best prices I could find.


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Comments:
10203
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: great prices, easy to order and very fast on getting the order processed.


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Comments:
10166
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9974
Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I was very pleased with my purchase with Backyard City.com. They were helpful and pleasant. I liked the fact that they double checked my order.


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Comments:
9922
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The service was great and I appreciate the time they took with me over my confusion on what I needed.. Thanks so much from a senior in Florida Barbara G Smith


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Comments:
9888
Good
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
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Comments:
9866
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Placed order on Saturday and received product on Wednesday. How Good Was That.


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Comments:
9854
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good price, High quality and a quick shipper. Have already made another purchase.


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Comments:
9825
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9812
Excellent
Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
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Comments:
9791
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9770
Good
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9728
Excellent
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Merchandize was delivered in a timely manner, and the product was as good as advertised.


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Comments:
9727
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I called their toll free number with some questions before I placed the order. The gentleman was very helpful and courteous. I placed the order over the web and received in quickly! Very smooth transaction and would definitely purchase from again!


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Comments:
9698
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: OK
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Comments:
9694
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
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Comments:
9685
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9648
Good
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
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Comments:
9644
Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Not Rated
Ease Of Purchase Rating: Good
Customer Service Rating: Good
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Comments:
9638
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Body:


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Comments:
9618
Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
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Comments:
9608
Good
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Only problem I had w/ the product is the shipping package. We ordered a tarp and it came in a plastic package. Since it was taped up, I had to use scissors to cut the packaging and was afraid I might cut the tarp up too. Better if it was boxed w/ no chance of the customer damaging it while opening. Product looks good so far.


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Comments:
9603
Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: It was an excellent experience dealing with BackyardCity.com


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Comments:
9530
Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The service was excellent. They were right on top of things regarding processing the order promptly and asking pertinent questions. It remains to tell whether the material is the quality of the items it replaced. The original cover that came with the play set lasted 10 years. this material looks quite different so I hope it lasts as long.

Last Updated: 07/31/2016 02:49 AM - ID:5525