Actual Testimonials by our Customers as recorded by a third party
services
(Yahoo Merchant Services)
We give each and every customer a chance to rate our service and to
give their 2 cents worth about their experience with BackyardCity.com.
About 2 weeks after the purchase, Yahoo sends each customer a survey form to fill out
if they wish. In our experience, 100% of our customers that were unhappy
with some aspect of our service did respond to the survey, where only about 10% of the
customers that had a good experience even bothered to respond.
Updated November 4th 2004.
| Order: |
10885 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: fast shipping, I received my order in 2 days |
| Order: |
10873 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10815 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10814 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: excellent price and delivery time. will buy from company again. |
| Order: |
10798 |
| Rating: |
Good |
| Comments: |
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Title:
Body: |
| Order: |
10705 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: |
| Order: |
10703 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10698 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Bad
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10661 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
Title:
Body: |
| Order: |
10634 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: Overall, above service, however, additional information was requested from
merchant as I was not aware that the product I bought was to be delivered
separately. I hope not to get two separate shipping costs.
BYC Comment: He was never charged twice for shipping! |
| Order: |
10586 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The website was easy to navigate. My items arrived very quickly by Fed Ex.
Overall, I was very satisfied with my experience at BackyardCity. I will be sure
to visit again. Thanks!! |
| Order: |
10574 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: |
| Order: |
10527 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: |
| Order: |
10501 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Bad
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
Title:
Body: good variety of products, products are good quality, delivery options could
be better. |
| Order: |
10497 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: quick, convenient,easy. |
| Order: |
10474 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10469 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent experience. Product detail on the site provided all the
information I required (dimensions, weight) before ordering. Pricing was very
competitive compared to SEVERAL merchants. Most importantly, I placed my order
late one night and the product shipped next day. |
| Order: |
10404 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: reasonable price and quick delivery |
| Order: |
10273 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: very fast on service and communication. excellent price. |
| Order: |
10265 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good prices, Great quality and quick shipping. What more could you ask for? |
| Order: |
10259 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
10252 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: My shopping experience was very easy. Backyard had the best prices I could
find. |
| Order: |
10203 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: great prices, easy to order and very fast on getting the order processed. |
| Order: |
10166 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9974 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I was very pleased with my purchase with Backyard City.com. They were
helpful and pleasant. I liked the fact that they double checked my order. |
| Order: |
9922 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The service was great and I appreciate the time they took with me over my
confusion on what I needed.. Thanks so much from a senior in Florida Barbara G
Smith |
| Order: |
9888 |
| Rating: |
Good |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: |
| Order: |
9866 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Placed order on Saturday and recived product on Wednesday. How Good Was
That. |
| Order: |
9854 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Good price, High quality and a quick shipper. Have already made another
purchase. |
| Order: |
9825 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9812 |
| Rating: |
Excellent |
| Comments: |
Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9791 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9770 |
| Rating: |
Good |
| Comments: |
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9728 |
| Rating: |
Excellent |
| Comments: |
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Merchandize was delivered in a timely manner, and the product was as good
as advertised. |
| Order: |
9727 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I called the 800 number with some questions before I placed the order. The
gentleman was very helpful and courteous. I placed the order over the web and
received in quickly! Very smooth transaction and would definitely purchase from
again! |
| Order: |
9698 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Title:
Body: |
| Order: |
9694 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: |
| Order: |
9685 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9648 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Not Rated
Title:
Body: |
| Order: |
9644 |
| Rating: |
Good |
| Comments: |
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Not Rated
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: |
| Order: |
9638 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9618 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: |
| Order: |
9608 |
| Rating: |
Good |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Only problem I had w/ the product is the shipping package. We ordered a
tarp and it came in a plastic package. Since it was taped up, I had to use
scissors to cut the packaging and was afraid I might cut the tarp up too. Better
if it was boxed w/ no chance of the customer damaging it while opening. Product
looks good so far. |
| Order: |
9603 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: It was an excellent experience dealing with BackyardCity.com |
| Order: |
9530 |
| Rating: |
Excellent |
| Comments: |
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The service was excellent. They were right on top of things regarding
processing the order promptly and asking pertinent questions. It remains to tell
whether the material is the quality of the items it replaced. The original cover
that came with the playset lasted 10 years. this material looks quite different
so I hope it lasts as long. |
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or you can call us Toll Free: 888-751-0101
|
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|
August-Feb: 9am-5pm Weekdays.
Closed Weekends
March-July: 9am-7pm Weekdays & 10am-3pm
Saturdays.
All times are Central Time
|
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BackyardCityPools.com. All Rights Reserved.
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color, style, size & shape of each product. However, due to all the possible
variants, including but not limited to: light source, monitor quality or settings,
etc.; we can not guarantee that these images represent the actual colors of the
product. Returns due to color discrepancies will be considered a return of a
non-defective item as detailed in our Legal Policies.
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